@Mohamed

saadmaster112@gmail.com

Hi, I’m Mohamed Saad Master👋

Data-Powered Insights, Operational Impact.

A Data Analyst & Reporting Specialist who transforms complex datasets into strategic insights, bridges technical and business teams, automates workflows, and delivers visual analytics solutions that drive operational efficiency and organizational growth.

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I am a data-driven Analyst with hands-on experience in SQL, Power BI, and Tableau, delivering actionable insights and streamlining operational workflows across tech support, retail, and public sector environments. With a proven track record in transforming raw data into impactful dashboards, automating reporting processes, and uncovering trends from multi-source datasets, I excel at aligning data strategy with business goals. Skilled in Python, ETL operations, and stakeholder collaboration, I bring a proactive mindset to problem-solving and continuous process improvement, enabling smarter decision-making and accelerated growth.

SQL & Database Management

90%

Data Visualization

90%

Python for Data Analysis & Automation

95%

ETL & Data Cleaning

85%

Technical & Stakeholder Communication

85%

Workflow & Process Optimization

90%

Name

Mohamed Saad Master

Birth Day

May 30 2001

Mail

saadmaster112@gmail.com

Phone

(+1) 519-613-4989

Address

Windsor, Ontario

Education

Bachelor of Science in Computer Science

2020-2023
University of Windsor, Windsor

Experience

Data Analyst – Concentrix (Apple macOS Support)

May 2024 - Present
Automated diagnostics reporting and boosted early issue detection by 48%.

Retail Sales Associate – Bell Canada

Aug 2023 - Present
Ranked top 5 in Ontario by exceeding sales and service targets.

Systems Officer (Intern) – Ministry of Solicitor General

Jun 2023 - Aug 2023
Improved IT system uptime and data integrity across multiple courthouse locations.

Technical Specialist – Mobilinq Inc.

May 2020 -May 2023
Resolved 1,000+ tech issues, reducing average resolution time by 30%.
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My Provided Services

I provide expert Data Analysis and Business Intelligence services with a strong focus on data-driven decision-making, cross-functional collaboration, process improvement, and real-time insights. With hands-on experience in SQL, Python, Power BI, Tableau, and Excel automation, I develop scalable analytics solutions that streamline workflows, enhance issue resolution, and support strategic operational growth across customer-facing and technical environments.

Data-Driven Insight & Visualization


Designing real-time dashboards and reports using Power BI, Tableau, and Excel to transform complex data into clear business intelligence and actionable KPIs.

Data-Driven Insight & Visualization

I specialize in transforming raw data into compelling dashboards and actionable insights. Leveraging tools like Tableau, Power BI, and Excel Power Query, I design KPIs, trend analyses, and visual reports that uncover patterns and enable smarter decisions.

At Concentrix-Apple, I automated reporting across 600+ sessions monthly and delivered visualization dashboards that improved root-cause accuracy and reduced repeated service requests by 33%. My visual storytelling helps teams quickly grasp what matters and take action.

I also build onboarding dashboards, flagging systems, and learning visualizations—empowering teams with self-service analytics that save time and enhance operational focus.

Let’s turn your data into clear, visual narratives that drive growth and performance.

SQL-Powered Analytics & ETL


Building robust queries and data pipelines using SQL, MySQL, and Python to extract insights, reduce delays, and enhance decision-making across multiple business systems.

SQL-Powered Analytics & ETL

I bring hands-on expertise in SQL, MySQL, and Pandas to perform complex data extraction, transformation, and loading (ETL). I work across multiple datasets using joins, views, and data modeling to deliver precise analytics and performance tracking.

At Concentrix-Apple, I analyzed over 200 tickets monthly across six datasets, using SQL to detect recurring faults and speed up resolution time by 42%. My clean data flows enable faster insights and smoother automation.

Whether it’s cleaning exports from a CRM or automating flagging workflows with Python, I ensure your data is accurate, scalable, and always ready for business decisions.

Let’s optimize your analytics pipeline for consistency, efficiency, and clarity.

Process Optimization & Automation


Automating repetitive workflows and diagnostics using Python and Excel VBA, leading to measurable time savings, reduced errors, and faster onboarding.

Process Optimization & Automation

I specialize in automating repetitive data tasks and optimizing workflows using Python, Excel VBA, and Power Query. By introducing automation in error detection, flagging, and onboarding workflows, I’ve helped cut issue detection times by nearly 50%.

I’ve developed automation scripts that sift through thousands of data points weekly, flagging case patterns and streamlining diagnostics—saving hours for advisors and analysts alike.

From streamlining Excel-based logs to building learning modules that cut onboarding time by 35%, I design workflows that make operations leaner and smarter.

Let’s make your processes faster, smarter, and future-ready.

Customer & Operational Analytics


Analyzing support logs and sales trends to identify service gaps, optimize operations, and increase customer satisfaction through data-driven decisions.

Customer & Operational Analytics

I analyze customer interaction data and operational workflows to uncover insights that directly impact service quality and customer satisfaction. From sales trend tracking to support ticket clustering, I generate intelligence that translates into results.

At Bell and Mobilinq, I identified purchase trends that informed upsell strategies, resulting in a 12% boost in conversions. At Concentrix, my analytics helped reduce repeat service requests and improved resolution accuracy.

By combining data from CRM systems, technical logs, and customer feedback, I help businesses align service offerings with real-time needs and customer behavior.

Let’s drive smarter decisions by putting your customer and operations data to work.

Hear what People say about me

James Robin

"Mohamed is a standout data analyst with a rare blend of technical precision and business insight. His ability to turn complex datasets into clear, actionable strategies has transformed our workflows. From SQL automation to insightful dashboards, his contributions consistently drive efficiency, clarity, and measurable impact across teams."

Senior Analyst

Concentrix

Let’s discuss for a cool project

Address

Windsor, Ontario

Phone Number

(+1) 519-613-4989

Email Address

saadmaster112@gmail.com

Linkedin

@Mohamed Saad Master

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